Privacy Policy

Inmind Pakistan and its affiliates (“Inmind,” “we,” “us,” or “our”) are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or use our services.

Personal Data We Process

Inmind processes visitor and user personal data in order to provide our services and comply with applicable regulations. The categories of data we collect depend on how you interact with us:

Website Visits

• IP address
• Website activity and navigation information
• Browser type and device information

Contact & Demo Requests

• Name, business email address, and phone number
• Company name and country
• Survey responses and areas of interest

Support Requests

• Business email address
• Tenant account details
• Details of the support inquiry

Newsletter Subscriptions

• Name and business email address

Job Applications

• Identification and contact information
• Professional experience and employment history
• Educational credentials
• Language skills and other relevant qualifications

Service Contracts

• Invoice and delivery information
• Email address and order details
• E-commerce integration data

Cookies

Inmind uses functional, analytical, and tracking cookies that are stored on your device upon your first visit to our website. You will be notified and can adjust your settings accordingly. Declining cookies may limit certain site functionality. For detailed information, please see our Cookie Policy.

Lawfulness of Processing

We process your personal data only when we have a lawful basis to do so. This includes:

• You have given explicit consent to the processing of your personal data
• Processing is necessary for our legitimate interests (unless overridden by your rights)
• Processing is required to fulfil a contract with you
• Processing is required to comply with a legal obligation

If you suspect that your personal data is being processed unlawfully, please report it to us immediately at legal@inmind.pk.

Children's Personal Data

Our services are not directed to individuals under the age of 16. If you are younger than 16 years, please seek your parents' permission before visiting our website or submitting any personal information. We do not intentionally collect personal data from minors without verifiable parental consent. If you believe we have inadvertently collected such information, please contact us immediately.

Purposes of Data Processing

Inmind processes personal data for the following purposes:

• To send newsletter and marketing communications (with your consent)
• To contact you regarding your service enquiries and contractual obligations
• To analyse website behaviour and improve our platform and user experience
• To process job applications
• To comply with legal and regulatory requirements

Data Retention

We retain personal data for a maximum of 2 years after your last interaction with us, unless a longer retention period is required or permitted by law. Longer retention may apply under data retention legislation, government preservation orders, or in connection with active or anticipated legal proceedings.

Third-Party Data Sharing

Inmind does not sell or rent your personal data to third parties. We may share data with trusted service providers who assist us in operating our website and delivering our services. In such cases, we ensure that data processing agreements are in place that require those parties to keep your information confidential and maintain appropriate security standards equivalent to our own.

Your Rights

You have the following rights with respect to your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Objection: Object to processing based on legitimate interests
• Withdrawal of Consent: Withdraw consent at any time where processing is based on consent
• Data Portability: Receive your personal data in a structured, machine-readable format

To exercise any of these rights, please contact us at legal@inmind.pk. We will verify your identity before processing your request and respond within four weeks.

Automated Decision-Making

We may in certain cases use automated decision-making processes where authorised by applicable legislation. You have the right to request human review of any automated decision, express your opinion, or contest decisions that have a significant legal or similarly significant effect on you.

Data Protection & Security

Inmind implements appropriate technical and organisational safeguards to protect your personal data against misuse, loss, unauthorised access, disclosure, and alteration. If you believe your data is being processed in an insecure manner, please contact us immediately at legal@inmind.pk.

Changes to This Policy

Inmind reserves the right to update this Privacy Policy to reflect changes in our data practices or applicable law. We encourage you to review this page periodically. The effective date at the top of this policy indicates when it was last updated.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: