Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the software-as-a-service platform and related services provided by Inmind Pakistan (“Inmind,” “we,” “us,” or “our”). By accessing or using our platform, you (“Customer”) agree to be bound by these Terms.

1. Definitions

For the purposes of these Terms, the following definitions apply:

• “Subscription Service” means the cloud-based order management, warehouse management, transport management, and related software modules provided by Inmind.
• “Customer Data” means all data submitted by the Customer or its Authorised Users to the Subscription Service.
• “Authorised Users” means individuals authorised by the Customer to access and use the Subscription Service.
• “Subscription Term” means the period for which the Customer has subscribed to the Subscription Service as set out in the applicable Order Form.
• “Inmind Products” means all software, documentation, APIs, and services made available by Inmind.

2. Use of Services

Inmind grants you a non-exclusive, non-transferable, limited right to access and use the Subscription Service during the Subscription Term, solely for your internal business operations and in accordance with these Terms.

You agree that you will not:

• Use the platform for any unlawful purpose or in violation of any applicable laws or regulations
• Attempt to gain unauthorised access to any part of the platform or its related systems
• Copy, modify, distribute, sell, or lease any part of our platform
• Reverse engineer or attempt to extract the source code of our software
• Process sensitive information such as payment card data, health records, or government-issued identification numbers through the platform unless specifically enabled
• Use the platform to store or transmit malicious code

3. Fees & Payment

Subscription fees are set out in the applicable Order Form and are fixed for the initial Subscription Term unless the Customer exceeds agreed usage limits or requests upgrades to additional modules or capacity. Any fee increase at renewal requires 60 days' written notice.

All invoiced amounts are due and payable within ten (10) days from the date of the invoice. Late payments may attract interest at the rate specified in the Order Form or, where not specified, at the applicable statutory rate.

4. Term & Termination

These Terms commence on the date you first access the Subscription Service and continue for the Subscription Term specified in your Order Form, renewing automatically unless either party provides written notice of non-renewal at least 30 days before the end of the then-current term.

Either party may terminate these Terms for cause if the other party materially breaches these Terms and fails to cure the breach within 60 days of receiving written notice. Early termination by the Customer does not entitle the Customer to any refund of prepaid fees.

Inmind may suspend your access to the Subscription Service without liability for non-payment after providing one notice and a 7-day cure period.

5. Customer Data

All Customer Data remains the sole property of the Customer. Inmind does not claim ownership of any Customer Data. You grant Inmind a limited licence to process Customer Data solely to provide the Subscription Service and for related support and operations.

Inmind may use anonymised, aggregated data derived from Customer Data to improve platform features and machine learning models, provided that such data cannot be used to identify you or any individual.

6. Intellectual Property

All intellectual property rights in the Inmind Products, including but not limited to the platform, software, algorithms, user interfaces, and documentation, are and shall remain the exclusive property of Inmind. Nothing in these Terms grants you any right, title, or interest in or to the Inmind Products except for the limited access rights expressly set out herein.

7. Confidentiality

Each party agrees to maintain the confidentiality of the other party's confidential information using reasonable protective measures, and not to disclose such information to any third party without prior written consent. This obligation survives for one (1) year following the termination or expiry of these Terms.

8. Indemnification

You agree to indemnify and hold harmless Inmind and its officers, directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising from your breach of these Terms, your unauthorised use of the Subscription Service, or violation of any applicable law or third-party rights.

Inmind will indemnify the Customer against third-party claims arising from a material breach of these Terms by Inmind or from platform unavailability exceeding 72 continuous hours.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Inmind's total aggregate liability to you arising out of or in connection with these Terms shall not exceed the total subscription fees paid by you to Inmind during the twelve (12) months immediately preceding the event giving rise to the claim.

In no event shall Inmind be liable for any indirect, incidental, consequential, special, or exemplary damages, including loss of profits, loss of data, or loss of goodwill, even if Inmind has been advised of the possibility of such damages.

10. Service Level Agreement

Inmind commits to 99.9% monthly platform availability, excluding scheduled maintenance windows, public holidays, and events outside our reasonable control. In the event of unplanned downtime, service credits of 5% of monthly fees apply per 30 minutes of downtime, capped at one week's fees per calendar month.

11. Warranties & Disclaimers

Inmind warrants that the Subscription Service will perform materially in accordance with the applicable documentation during the Subscription Term. Except for the foregoing, the Subscription Service is provided “as is” and Inmind disclaims all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Pakistan. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Lahore, Pakistan.

13. Amendments

Inmind reserves the right to modify these Terms at any time. We will provide at least 30 days' written notice of any material changes. Your continued use of the Subscription Service after the effective date of any changes constitutes your acceptance of the updated Terms.

Contact Us

For any questions regarding these Terms of Service, please contact us: